Treebo Cruz Royale Santacruz West, Mumbai

The hotel location was very convenient for my meetings, but the room facing the road was noisy and lacked soundproofing. The service had its ups and downs, with some language barriers but also helpful assistance with late check-ins. The dining options were limited and not up to par. The facilities were basic and could be improved.

The hotel's location is quite convenient near various modes of transport, making it easy to move around. However, the rooms were disappointing as they lacked soundproofing and the window lock was broken, making security a concern. The washroom water pressure was very low, and the food delivery service was slow and brought cold dishes.

The hotel room was spacious and pretty, but unfortunately, it was very noisy as it faced the road without soundproofing. The window lock was broken, and the metal barricade was not locked, compromising security. The water pressure in the washroom was very low, and the room lock was old and broken. The food and tea brought to the room were cold and took ages to deliver, requiring multiple calls. I also faced the dilemma of either accepting the small, restrained room or paying extra for a higher quality one.